5 BEST CUSTOMER SUPPORT PLUGINS FOR WORDPRESS
Having a strong customer service system plays a very
important role in helping you deliver value to your customers and improve your
user experience with your brand. And if that customer service system gives your
customers a way to communicate with you instantly (live chat), they communicate
complex problems in detail and can track them (ticket support), and look for
the answers on their own. Same (Frequently Asked Questions page), then you are
ready to make a lasting impact.
The good news is that there are a number of high quality
WordPress add-ons that allow you to implement customer service systems on your
website with just a few clicks.
With this in mind, in this publication, we will list the key
features you should look for in a customer support add-on and we will apply the
rule on some of the best (free) customer support supplements for your WordPress
website.
KEY FEATURES FOR SEARCHING FOR CUSTOMER SUPPORT SOLUTIONS
Depending on what support channels you are looking to offer
through your website, there are some different features you should look for in
a customer support solution:
Live chat solutions your live chat solution should allow you
to respond to your customers through messages or (optionally) audio / video
chat, send files and store messages offline.
Frequently asked questions about solutions. The FAQ page on
your site should be searchable. Your add-on solution should keep track of the
number of times each frequently asked question was viewed to give you an idea
of what your clients are not clear about.
Input support solutions. The purpose of a good ticketing
system is to issue trackable tickets that allow the customer to know at what
stage his problem / request is.
Now that you have a pretty good idea about what features a
good customer service solution offers, let's look at the best options.
5 BEST CUSTOMER SUPPORT PLUGINS FOR WORDPRESS
The customer service complements come in different shapes
and sizes. Some offer complete support solutions that offer a bit of
everything, while others focus on offering functionality for specific support
channels.
In this section, we'll look at some of the best customer
support plugins available in the WordPress Add-ons Directory, highlight its
featured features and give you a quick look at its configuration options.
1. WP SUPPORT PLUS RESPONSIVE TICKET SYSTEM
The WP Support plus Responsive Ticket System plugin allows
users to add a ticket support system, responsive, and a FAQ section to their
WordPress website.
Once you have set up the add-on, you can receive tickets
from your full customers with attachments. The add-on allows you to configure
and customize everything from the creation of mandatory fields in support
tickets to the assignment of agent capabilities and the personalization of
email responses.
The WP Support plus Responsive Ticket System plugin is
incredibly powerful and offers everything you need in a ticket support system.
Its built-in statistics section facilitates the tracking of the number of open
/ pending / closed tickets and which tickets are assigned to the agents.
Main features:
·
It allows clients to attach multiple files.
·
The built-in statistics section gives you a
quick overview of all tickets.
·
Send personalized responses via email for
successfully sent tickets.
·
Add a section of frequently asked questions.
·
Support channels: Ticket / Frequently asked
questions
2. LAST FREQUENTLY ASKED QUESTIONS
The Ultimate FAQ add-on allows users to create an unlimited
number of frequently asked questions and categories of frequently asked
questions on their WordPress website. You can insert your frequently asked
questions individually or together in publications / pages using short codes.
Once you have installed and activated the add-on, you can
add frequently asked questions in the same way you add new posts. The add-on
also allows you to create categories of frequently asked questions and labels
for you’re frequently asked questions. Regarding the configuration of the
add-ons, the most frequent questions of Ultimate allow you to configure the
options of general visualization and the most frequently asked questions of
import / export.
In addition to this, the add-on also has a control panel tab
that gives you a summary of the number of frequently asked questions that you
have created, the number of views you are getting and the section of PR
Frequent questions that have more visits. This small functionality can help you
better understand the questions your customers ask the most.
Main features:
·
Add frequently asked questions to your messages
/ pages.
·
Export frequently asked questions to
spreadsheets and PDF files.
·
Create categories and labels of frequently asked
questions.
·
Support channels: Frequently asked questions
3. WP LIVE CHAT SUPPORT
The WP Live Chat Support plugin for WordPress allows you to
add live chat functionality to your website without having to register with a
third party service.
Once you have activated the add-on, you can go to the
Settings screen to start customizing your live chat support module. It allows
you to configure everything from the general configuration of the plugin and
the configuration of the chat window to how messages and surveys are managed
offline.
The WP live chat support plugin also tracks any chat
messages you may have lost along with the end user's name, email, and (optionally)
the website URL so you can communicate with them by email.
Main features:
·
Set up a fully functional live chat module in
minutes.
·
It integrates with Google Analytics.
·
Stores offline messages
·
Support channels: live chat
4. AWESOME SUPPORT
Awesome Support adds a fully functional ticketing system to
your WordPress website that allows you to offer support for a single product or
multiple products.
After activating the Awesome Support add-on, a new Send
Ticket page will be created and published automatically on the front-end of
your website that allows customers to send tickets. Once a user sends a ticket,
their support agents can see the ticket and respond from the WordPress
back-end.
This feature-rich add-on allows users to completely
configure how they would like their ticketing system to work. The configuration
options are quite detailed and quite simple. You can automatically assign
tickets to support agents, design your ticket forms, and customize outgoing
email notifications and much more.
Main features:
·
Choose to offer ticket support for a single
product or several products.
·
Allows customers to attach multiple files with
their ticket.
·
Send email notifications to customers for ticket
events.
·
Support channels: Ticket
5. TIDIO LIVE CHAT
If you do not mind integrating with a third party service,
then Tidio Live Chat could be the complement for you. You can use the Tidio
live chat plug-in even if you do not have a Tidio account: the plug-in
automatically connects your site with your live chat panel.
Once you have activated the plug-in and accessed Tidio's
live chat panel, your live chat bot will automatically be added and enabled on
the front-end of your sites. You will be able to respond to your clients
through the panel and use the built-in Quick Responses function to send
prepared answers to frequently asked questions.
In addition to this, the Tidied Live Chat add-on allows you
to personalize your clients and your own live chat experience by allowing you
to customize the chat box, enable reports, manage tracking, conduct pre-chat
surveys and display chat forms offline.
Main features:
·
We're going to ask customers for comments.
·
Quick answers allow you to prepare answers to
frequently asked questions.
·
It allows you to choose events to track on your
site.
·
Support channels: live chat
CONCLUSION
WordPress makes it incredibly easy to set up a customer
service system on your website. You can choose to go with a plug-in that offers
a combination of support channels or one focused on a specific support channel.
All that remains to be done is to decide which customer
support channels you would like available to your customers and then implement
them with one of the add-ons in this list.
What customer service channels do you offer through your
web development services? Let us know by commenting below!
